Dallas, TX, September 18, 2024 —Talsey AI, a leading AI-powered guest communication tool, partners with Visual Matrix, a renowned property management system provider. This engagement aims to enhance guest experiences and streamline hotel operations through smart chat technology integration.
Talsey AI’s communication platform uses AI technology to enable more effective interaction between hotels and their guests. The platform is designed to improve guest satisfaction by streamlining communication, proactively addressing concerns, and providing personalized experiences. With a 92% comprehension rate, this advanced chat technology contributes to higher guest satisfaction and increased revenue for hoteliers while easing the workload of hotel staff.
“We believe that the key to enhancing guest experience lies in the power of effective digital communication,” said Logan Nicholson, CEO and Founder of Talsey. “Our partnership with Visual Matrix allows us to provide more hoteliers with the communication tools needed to create memorable stays for their guests, increase positive reviews, and ultimately increase loyalty and occupancy. We’re enabling hoteliers to transform the guest experience without worrying about the typical challenges of complicated new software.”
Key features include:
- Ease of Use: Talsey’s custom AI can be tailored to any hotel in less than seven days, and hotel associates can be fully trained to interact with the Talsey dashboard in less than 10 minutes.
- Smart Inbox: The AI-powered inbox prioritizes messages that require immediate attention, reducing management time and ensuring timely responses to guest inquiries.
- AI-Enhanced Communication: With a custom-trained AI model for each hotel, Talsey automatically answers questions in a consistent, professional, and immediate manner, giving guests on-demand support 24/7.
- Automatic Review Management: Talsey efficiently handles guest feedback, increasing the number of positive reviews and reducing complaints by an average of 60%.
Visual Matrix, a trusted leader in property management systems, enhances this partnership by offering hoteliers a comprehensive solution that integrates seamlessly with Talsey’s AI-driven communication platform. By combining the Visual Matrix PMS with Talsey’s advanced AI, hoteliers can automate guest services and streamline operational workflows. This collaboration allows both systems to deliver personalized, real-time responses while boosting overall efficiency and guest satisfaction. Together, Talsey and Visual Matrix provide a transformative solution that elevates the guest experience and empowers hoteliers to operate more effectively.
“We’re excited to announce our partnership with Talsey. Together with Talsey, we are bringing the guest experience at hotels to a new level. Their easy-to-use platform ensures hoteliers won’t get bogged down by traditional software. Thus increasing revenue and loyalty,” Said Patty Jefferson, Chief Development Officer of Visual Matrix
Talsey AI is now fully integrated as a technology partner of Visual Matrix, enabling users to seamlessly and effortlessly implement Talsey AI.
For more information about the Visual Matrix and Talsey Partnership, click here.
About Talsey
Talsey is the simplest solution for effective guest messaging. It provides a comprehensive guest messaging platform designed to cultivate 5-star experiences for guests while streamlining hotel operations. With a focus on ease of use and advanced AI technology, Talsey helps hoteliers improve guest satisfaction, boost revenue, and manage feedback effectively.
About Visual Matrix
More than 3,000 properties in 30+ countries worldwide choose the Visual Matrix hospitality operating platform to optimize hotel operations and serve guests from reservation to return stay. Our system includes a game-changing PMS and housekeeping & maintenance app (MOP) for use with Visual Matrix and most other PMS systems. Our PMS offers powerful features and key integrations that are easy to use, like revenue management with automated rate/discount tiering, a fully integrated channel manager, and a mobile app for tracking performance on the go. MOP automates routine tasks and streamlines communication to keep the front desk, housekeeping, and maintenance staff focused on guests. It also includes a built-in panic button as an Emergency Safety Device to help keep hotel staff from harm. For more information, visit visualmatrix.com.
Kristin Herring
CMO
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