From the moment a traveler starts planning their trip until they check out of their accommodation, technology is woven into the guest experience, be it from searching for prices and booking online to contactless check-ins, AI-powered concierges and mobile payments. This creates a more efficient, personalized and memorable journey for guests.
For all the customer-facing technology in the hospitality industry, there’s even more they don’t see. A wide range of customer relationship management platforms, applications, software and other digital tools are empowering hoteliers to streamline operations, manage labor and stay ahead in a competitive marketplace. That looks to continue in 2024, as hospitality technology continues to reshape how consumers book, travel, dine and experience the world.
What are the latest technology trends in the hospitality industry?
Here are six of the latest technology trends in the hospitality industry to watch.
- Automation
- Biometrics
- All-in-one platforms
- Hardware reduction
- Sustainability
- Remote work
Read the full article at Samsung Electronics
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